Man Gives Right Arm to Meet with Prospect

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Author Keith F. Luscher

Phil Reese, vice president of Small Business Payroll Services, LLC in Columbus, Ohio had a problem not unlike what many of you may be facing.
“For a number of years,” Phil says, “we did very well driving new business purely on referrals. But as the economy tumbled, I came to notice that those incoming calls were slowing dramatically…which meant that I had to increase my prospecting activity.”
Phil knew that in this department he still had lots to learn. One of the steps he took was practicing some of the strategies in Prospect & Flourish— most notably the section titled “WedgePower.”

“In the payroll business, there is a lot of competition,” Phil says. “Business owners are getting called on all the time. There was this one prospect—the owner of a moving and storage company with 80 employees, I worked for a year to set up a meeting, with no luck. Then I learned about the value proposition—of giving someone else a reason to want to meet with me. It got me thinking.”

“I was visiting with another client who owned a woman’s clothing store,” Phil continues. “She had a stash of discarded manikins, and I asked her if I could have some of the components. She said, ‘Sure, take what you want.’”

“I took a manikin’s right arm and placed it in a box, gift wrapped with a note inside, and hand delivered it to my prospect’s office. The note read, ‘I would give my right arm to have a meeting with you.’ He received this and read my note, and called me immediately.”

In that instant, Phil gave his prospect a reason to want to have a meeting. I am also pleased to say that Phil’s prospect soon became a client, and the proverbial right arm is hanging up on the wall of his client’s office. Was it a gimmick? I say no—because it was sincere. Phil employed creativity to deliver a real message.

In times like these, we need to be creative without losing sight of what’s important—sincerity and honesty. Getting your foot in the door can be hard enough—getting it into the right door—that of the decision maker—is even harder. That’s why you need a wedge. It worked for Phil…it will work for you.

Keith F. Luscher, (Google Search) is a business development director for The Money Foundation, an independent investment professional’s think tank and production group operating within a broker-dealer. Prior to this he served professionals in the insurance and financial services industries as a management consultant. In that role, he advised producers on issues related to marketing and prospecting, and developed groundbreaking educational curriculum. In addition, Luscher is also a nationally known author, speaker, and expert in media, interpersonal communication and marketing.

About the Author

Tripp Braden partners with entrepreneurs and senior executives on their high engagement C-Suite communication and content marketing strategies.

I believe client education is the best way of building trust and long term sustainable growth.

My consulting practice focuses on second stage entrepreneurs, technology organizations, and senior level business executives. I partner with clients to develop high impact C-Suite communication and account based marketing strategies.

My work with many Fortune 1000 organizations helps smaller and mid-market businesses benefit from leveraging account based marketing strategies.

If you’re interested in learning more, contact me at or send me an invite on LinkedIn. You can find Tripp’s Serving Leadership blog at Empowering Serving Leaders.

Tripp Braden – who has written posts on Market Leadership Journal.

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