Salespeople often have mental blocks when it comes to prospecting. Low self-esteem and feelings of inferiority leading to the fear of rejection make some salespeople tense and uneasy about calling on prospects that they might feel are “better” than they are, socially or economically. These salespeople will not call on senior executives or professional people because they don’t feel “good enough.”
An older salesman was telling me recently about several people he had gone to school with who were now senior executives in major corporations. He was proud of his friendships with these people, which he had maintained over the years. I then asked him how many of them were customers of his. As you can imagine, the answer was none. His particular type of fear was holding him back from approaching them even though he knew they were buying large quantities of the service he sold from other companies.
Many salespeople are afraid to sell to their friends and associates for fear that they will disapprove of him or be critical of his career choice. Sometimes, salespeople are ashamed of being in sales in the first place, and as a result they are afraid to call on almost anyone they know to offer their products or services.
The most common type of fear is that associated with approaching strangers, people that you don’t know and who you have never spoken to in the past. This generalized fear of rejection is the greatest destroyer of all of promising sales careers. It is the fear that a person will say something like, “No, I’m not interested.”
Some of your very best customers will be people who respond negatively to your first approach. This is to be expected. The average person in America is bombarded by hundreds of commercial messages every single day. The television, radio, newspapers, magazines, mail and telephone are filled with solicitations for products and services. Their initial reactions, because of message overload, will almost invariably be discouraging. They are busy, if not overwhelmed with their activities and the demands on their time. Your job is to be calm, patient and persistent, and to realize that nothing that a prospect says to you can affect you in any way, because it’s not personal.
Now, here are two things you can do immediately to put these ideas into action.
First, prepare thoroughly for every call. Do your homework. This will give you greater confidence when calling on large or important prospects.
Second, remember that no one is better than you are. They just have different titles and positions. Be proud of yourself and what you sell.
Then, go out and call on everyone you can think of.
About the Author
Brian Tracy is a legendary in the fields of management, leadership, and sales. He has produced more than 300 audio/video programs and has written over 40 books, You can find additional resources at www.briantracy.com He can be reached at (858) 481-2977.