Business Leadership

How Far Are You Behind on Your Blog?

How Far Are You Behind on Your Blog?


The better title for this post might have been how to get ahead of your blog because I’m going to talk about that. However, I feel confident the majority of readers, who click on this title, have a blog, and are behind. I hope that doesn’t sound snarky or mean…

Read More

Turn a Client Complaint into Positive Word-of-Mouth, Part 1


No matter how hard you work to provide the best service for your clients, there will always be times when problems arise. If a client calls you and is obviously distraught or even angry, how you respond at that very moment will impact your ability to resolve the situation—and turn a negative complaint into a positive outcome.