emotional intelligence

Are you understanding your clients’ current emotions?

Can you use emotions to create better sales results?

Last week we talked about how emotions can help your marketing have more impact by creating a more powerful sales message at the beginning of your client relationships. Understanding how your customer feels is especially important when they are uncertain about their own future. The Army trained me on emotional…

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Can Leaders Build an Emotionally Intelligent Leadership Team?

How do you build out your organization’s leadership capability?  How do you get your teams to perform at a higher level in constantly changing times?  What skills do your leaders need to possess if they hope to take your business to a higher level.