complaint

October 11, 2016

Turn a Client Complaint into Positive Word-of-Mouth, Part 2

How do you turn a client complaint into a positive, word-of-mouth prospecting opportunity? It is amazing at how simple it can be (but not always easy…!) —to turn a negative into a positive. It is all in how you choose to respond.

October 4, 2016

Turn a Client Complaint into Positive Word-of-Mouth, Part 1

No matter how hard you work to provide the best service for your clients, there will always be times when problems arise. If a client calls you and is obviously distraught or even angry, how you respond at that very moment will impact your ability to resolve the situation—and turn a negative complaint into a positive outcome.